What is The Sound of Your Stay?
It’s our free, all-encompassing music amenity program that gives every guest access to experiences they can’t get anywhere else. picks. is our Fender guitar “room service” boasting a menu of 20 electric guitars to choose from and jam out on. tracks. is a selection of curated playlists that serve as a sonic guide for your Hard Rock Hotel stay and beyond.
What is tracks.®?
It’s a program that brings you free music. Download any of our carefully curated music playlists designed to take you on a sonic journey as you enjoy your stay at a Hard Rock Hotel. Enjoy songs from artists that you know and love, while also experiencing artists that are on the cutting edge and ready to break out. Where will the music take you?
Who makes the playlists?
Hard Rock Hotel The Sound of Your Stay tracks.® are curated by music professionals and celebrities and provided by The BMF Media Group. A wide array of record labels and brands, as well as emerging and established artists have participated in the program to date, including Rock the Vote, Warner Bros Records, Blue Note Records, DFA Records, Modular Records, Pete Wentz, Sara Bareilles, Cut Copy, fun., Gary Clark Jr., Aretha Franklin, Bloc Party, Tame Impala, LCD Soundsystem, The Doors, James Brown, Phoenix, Janis Joplin, Major Lazer Smokey Robinson, Dolly Parton, Smashing Pumpkins, Scissor Sisters, Passion Pit, Sharon Jones & The Dap Kings, Fitz and the Tantrums, Florence and the Machine and many more.
How often will there be new playlists?
We’re constantly looking for new artists and great tracks. The Sound of Your Stay tracks.® playlists are updated approximately twice a year.
Where can I find more info about the bands/labels?
Click the album artwork within each playlist. There’s a short bio and links to artists websites and social network sites (where available).
What is streaming?
Streaming simply means that you can listen to tracks.® playlists from The Sound of your Stay™ website, without downloading them into your computer or mobile device.
Is there a time limit for streaming?
You can listen as long as you want. While you can’t loop a playlist to play continuously, feel free to jump to a new playlist or restart from the beginning to listen again.
How many times can I stream a playlist?
Playlists can be streamed as many times as you like, for as long as they’re available on the site.
Do I need to be connected to the Internet to stream?
Yes. We recommend connecting over a broadband network to ensure the best streaming experience. While you can’t cache these playlists for later listening, you can download them free with a code, to listen anywhere without an internet connection.
Can I stream from my mobile phone or tablet?
Yes, you can use almost any device to stream, including an iPad, iPod Touch, iPhone, Android phone, Windows phone, and Windows tablet. Mobile network carrier data fees may apply. Having trouble streaming from your mobile device? Let us know: customer_care@hardrock.com
Can I stream the playlists if I am not at a Hard Rock property?
Yes, tracks.® are free and easy to stream anywhere you can connect to The Sound of Your Stay site.
How many songs/playlists can I download?
Each download code allows you to redeem all three playlists.
How many times can I use my download code?
Each code allows you to download all available songs from the tracks.® playlists. As long as you are within your allotted download session, you can download any and all of the available tracks.® songs. You can either download playlists together, or individual songs by selecting them separately in the checkboxes to the left of each song. Having trouble with your download code? Contact us at: customer_care@hardrock.com.
What is a download session? How long does it last?
A download session is the period of time that your code allows you to download music from the tracks.® program. One download session lasts six hours before it times out. Your one code (which can be found on your door card) is valid for three full download sessions. One download session begins when you enter your code and click “Submit” to download a playlist or song(s). You may then continue to download any other available songs from the tracks.® playlists. Having trouble with your download code? Contact us at: customer_care@hardrock.com.
What happens if my session times out?
If your playlist doesn’t download on your first attempt, just try again. Your code is valid for six hours after your first attempt. You get three download sessions per code. To prevent your download from timing out, we suggest connecting over a broadband network if possible. If you’re still having trouble, please contact: customer_care@hardrock.com.
Can I download songs/playlists on my mobile phone or tablet?
No, you can only download the playlists onto desktop and laptop computers, due to mobile operating system restrictions. However, you can download playlists to your computer and then transfer them to your mobile device.
Can I download more than one playlist?
Yes, you can download any and all of the playlists.
Can I download songs/playlists if I am not at a Hard Rock property?
Yes, you can download playlists anywhere you can connect to connect to The Sound of Your Stay site. Just enter the code we provided you during your stay.
Does my download code expire?
Yes, your code will expire after six months.
What file format are the songs/playlists in?
Download files are 128 KBPS MP3 files.